When it comes to shipping, Pet Plannet is committed to providing a seamless and efficient experience for our customers. We understand the importance of timely delivery and take great care in ensuring that your orders are shipped promptly and securely.

Our shipping process begins as soon as your order is placed. We carefully pack your items to ensure they are protected during transit. We work with trusted shipping partners to deliver your products to your doorstep in a timely manner.

At Pet Plannet, we offer various shipping options to cater to your specific needs. Whether you require standard shipping, express shipping, or international shipping, we have you covered. Our shipping rates are competitive and calculated based on the weight and dimensions of your order.

Once your order has been shipped, you will receive a confirmation email with tracking information. This allows you to monitor the progress of your shipment and estimate the delivery date. We understand that transparency is key, and we strive to keep you informed every step of the way. Learn more

At Pet Plannet, we understand that sometimes a product may not meet your expectations or needs. That's why we have a hassle-free return policy in place to ensure your satisfaction.

If you are not completely satisfied with your purchase, you can return the product within 15 days of receiving it. Whether you received a damaged item, or Faulty product, we've got you covered.

To initiate a return, please follow these simple steps:

Contact our customer support team within 15 days of receiving your order. You can reach us via email at petplannet.com@gmail.com or by calling our toll-free number.
Provide us with your order details, including the product name, order number, and reason for the return.
Our customer support team will guide you through the return process and provide you with a return authorization number (RMA).
Package the product securely in its original packaging, including all accessories and documentation.
Clearly write the RMA number on the outside of the package.
Ship the package back to us using a reliable shipping method of your choice. Please note that the return shipping costs will be your responsibility.
Once we receive the returned product, our quality control team will inspect it to ensure it meets our return policy criteria.
If the product passes the inspection, we will issue a refund to your original payment method within 7 business days.
Please note that certain products may be subject to specific return conditions. These conditions will be clearly stated on the product page and in your order confirmation email. If you have any questions or concerns about our return policy, feel free to contact our customer support team for assistance. Learn more